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Technology Support: OST 428

TECHNOLOGY SUPPORT

 

OPERATIONAL SERVICES: 400

Technology Support:  OST 428

Adoption Date:

Scope              

This policy is intended for all persons seeking technical support from the Cape Breton-Victoria Regional School Board.

 

Purpose                       

The purpose of this policy is to ensure that proper procedures are followed in accessing technology support

 

Policy Statement         

It is the policy of the Cape Breton-Victoria Regional School Board that in order to ensure that technology equipment and software works to the benefit of all students and staff, a uniform and efficient communication system be established in order to maintain a high level of technical service and support.

 

Cross Reference          


 

Authorization              

This policy has been authorized by the Board under motions number

 

Responsibility              

It is the responsibility of the Director of the Operational Services department of the Cape Breton-Victoria Regional School Board to ensure that this policy and administrative procedures are implemented.

 

Implementation                      

The Manager of Energy Management Services/Technology will implement the policy and administrative procedures.

 

Procedures                  

  1. Each site will have a regular visit from a technology support person.

  2. All requests for service/support must be made to the Operational Services Help Desk no later than one day prior to the technician’s regular scheduled visit.

  3. At each site, one person shall be designated as the site representative and contact person with the Operational Services Help Desk.  It is felt that communication between the site representative and the Help Desk can resolve many minor problems.

  4. If it is determined that a site visit is required, a work order number and priority status will be generated and entered into the tracking system.

  5. When the technology support person visits a site, only the jobs for which a work order exists will be addressed.

             

Associated Forms

            

Policy Review

This policy will be reviewed by the Director of Programs and Student Services within three years.

                     

Distribution 

Board Members and all Policy Manual Holders


See also
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